Customer Apology

Company Letter Head

Date     : 

Customer Company name
Customer address

Dear (Customer name),

I would like to apologise. We want each person we do business with to walk away feeling satisfied, and that apparently didn’t happen in your case. I hope you will give us another chance to make things right.

We depend on customer feedback to let us know where we can improve. Please contact me at your convenience so we can discuss this further. I do hope you accept our apology and see fit to do business with us again.

Thank you.

Yours faithfully,

Company Name

______________________                           

Manager Name                                                                      

Manager