Inactive Customer

Company Letter Head

Date     : 

Customer Company name
Customer address

Dear (Customer name),

In looking over our records, I’ve noticed that we haven’t heard from you in a while. Have we disappointed you in some way?

We pride ourselves on maintaining long-term, happy relationships with customers. I’m disturbed that we may have failed you in some way, and I’d like to encourage you to bring any issues to my attention.

Please let me know if there is something I can do to bring you back as a regular customer. I do hope we hear from you.

Thank you.

Yours faithfully,

Company Name

______________________                           

Manager Name                                                                      

Manager