Company Letter Head
Date :
Customer Company name
Customer address
Dear (Customer name),
I would like to apologise. We want each person
we do business with to walk away feeling satisfied, and that apparently didn’t
happen in your case. I hope you will give us another chance to make things
right.
We depend on customer feedback to let us know
where we can improve. Please contact me at your convenience so we can discuss
this further. I do hope you accept our apology and see fit to do business with
us again.
Thank you.
Yours faithfully,
______________________
Manager Name
Manager
